JLPH Privacy Policy

1. Information We Collect

JLPH collects information needed to support account access, age checks, payments, platform security, and customer assistance. The information may include the following categories:

Personal Information

• Your name, email address, and mobile number
• Your date of birth and information used to confirm that you meet the 21+ age requirement
• Your address and general location information
• Identity verification documents, such as a passport or national identity card, where verification is required

Financial Information

• Payment details connected with available methods such as GCash, Maya, or Bank Transfer
• Deposit, withdrawal, and other transaction records
• Bank account details, where required for an applicable payment or withdrawal process

Technical Information

• Your IP address and device information used to help maintain account security and support access
• Browser type and operating system
• Cookies and tracking information
• How you use JLPH and the features you prefer

2. How We Use Your Information

JLPH may use the information it collects for the following purposes:

• To create, maintain, and manage your account
• To verify your identity and confirm that you meet the 21+ age requirement
• To process deposits and withdrawals through available account services
• To deliver and improve JLPH services, games, and account features
• To provide customer support and respond to account-related requests
• To send relevant promotions, rewards, and bonus information where permitted
• To detect fraud, protect account security, and help prevent unauthorised activity
• To meet applicable legal and regulatory obligations

3. Information Sharing and Disclosure

JLPH may disclose personal information in the following situations:

• To payment processors when completing and confirming transactions
• To law enforcement authorities when disclosure is legally required
• To licensing authorities for regulatory and compliance purposes
• To service providers that perform services on behalf of JLPH

Third parties working with JLPH are required to follow strict confidentiality obligations and may use your information only for the specific purpose for which it was shared.

4. Cookies and Tracking Technologies

JLPH uses cookies and similar tracking technologies to support website functionality, understand how the service is used, and improve your browsing experience. Cookies are small text files stored on your device when you visit a website.

The types of cookies we may use include:

• Essential cookies: Required for core JLPH website functions and account access
• Performance cookies: Used to analyse site usage and help us improve the service
• Functional cookies: Used to remember your settings and preferences
• Targeting cookies: Used to help present advertising or promotional content that is more relevant to your interests

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the availability or performance of some JLPH features.

5. Data Protection and Retention

JLPH applies established security practices to help protect the personal information it handles:

• Sensitive data is encrypted during transmission and storage where appropriate
• Security audits and testing are conducted regularly to help identify and address potential risks
• Restricted access controls and authorised permissions
• Firewall protection and intrusion detection systems
• Routine backups and disaster recovery planning

JLPH keeps your information while your account remains active or for as long as required by applicable law. Once your account is closed, your information may be securely deleted or anonymised, subject to legal and operational requirements.

6. Your Rights and Choices

As a JLPH user, you may have the following rights, subject to applicable law and verification requirements:

• Right of access: You may ask what personal information JLPH holds about you.
• Right to correction: You may request that inaccurate or incomplete information be updated.
• Right to deletion: In certain circumstances, you may ask for your personal data to be deleted.
• Right to restrict processing: In specific situations, you may request limits on how your data is processed.
• Right to data portability: Where applicable, you may request your data in a structured, commonly used format.
• Right to object: You may object to certain types of data processing where the law allows.

To exercise these rights, contact JLPH Customer Support through the available official channels. You may also return to the JLPH homepage for account and privacy information.

7. Children's Privacy

JLPH is intended for adults aged 21 and above. We do not knowingly collect personal information from children or anyone below the legal age for online gaming. If we learn that a minor has submitted personal data, we will take appropriate steps to remove it from our records. Please contact us if you believe a minor has shared information with JLPH.

8. Updates to This Privacy Policy

JLPH may revise this Privacy Policy when our data practices, services, or legal obligations change. Any revised version will be published on this page together with an updated “Last Updated” date. Where a change is considered important, we may also provide notice through email or an on-site notification. We recommend reviewing this page from time to time so you remain informed about how your information is handled.

9. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or JLPH data practices, please contact our support team through the details below:

• Email support: [email protected]
• Customer Support: [email protected]
• Live Chat: Available 24/7

JLPH treats account privacy and data protection as important responsibilities. We apply reasonable safeguards to help protect personal and account information, review our security practices, and handle data in line with the information provided in this policy. Please avoid sharing your login password or other sensitive account details with anyone.